Customer Care

Our Guarantee

Reed Chillcheater® take pride in keeping all of our customers happy and satisfied with our products and our services. Goods are guaranteed for defective workmanship and materials for up to one year, but not for misuse. If, for any reason, you are not entirely happy, please contact us and we will arrange a refund or product exchange.

Reed Chillcheater - +44(0) 1271 815828

Delivery

UK deliveries are made by Royal Mail Small Packet Post and Overseas deliveries by courier or Royal Mail. To find out more about these services please go to our Delivery page. The stated times for delivery are only once your items leave our factory.

For items that are bespoke, low or out of stock please allow up to 28 days for delivery.

For an estimated delivery date please do contact us on Reed Chillcheater - +44(0) 1271 815828. If you need any items by a specific date we will do our very best to supply the goods in time!

Privacy Policy

By providing your details to Reed Chillcheater, you consent to us maintaining, recording, holding and using the information you give us at the time of ordering:

  • to process your orders
  • to improve our service to you

All data is collected lawfully and maintained in accordance with the Data Protection Act 1998. Your personal details will only be passed to other companies involved in the processing of your order. None of your personal details will be passed to any other third parties for any other reason. From time to time, we may send you details of products or promotions.

Please e-mail us at orders@chillcheater.com if you have any questions regarding our privacy policy.

Returns & Exchanges

Exchanges and Refunds UK Customers: Unused garments can be returned in new condition within 7 days for an exchange or a refund (excluding postage).
Used garments for alteration or repair MUST be cleaned and dry before return or will incur a £20 cleaning/drying charge
. Please send your returns and exchanges with a brief note which should contain your contact details along with the tear-off return slip found at the bottom of your invoice.

Exchanges and Refunds Overseas Customers: Please note that packages from overseas should be clearly marked "Goods for Exchange" or "Goods for Repair" or "Goods for Refund" (select appropriate) and marked as having ZERO VALUE, for Customs duty purposes.

Courier items incur handling, duty clearance and VAT charges. We cannot sign for or accept return/repair/exchange packages sent by courier unless this form of delivery has been agreed by us.

Please contact us before sending your returns to ensure it progresses smoothly on Reed Chillcheater - +44(0) 1271 815828 or orders@chillcheater.com.

Repair Service

The great outdoors can take it’s toll on clothing. With normal wear, your Reed® garments should give you some serviceable use. For small rips and tears, we can often do repair work to extend the life of your kit. We can sometimes help even on larger repairs.

The charge for inspection is £25 and the carriage charge to return your item to you is £8.50 for UK or £15.00 for overseas. These are additional to any charges we may make for repairing the item.

Please email orders@chillcheater.com or call us on Reed Chillcheater - +44(0) 1271 815828 to discuss your needs.